FAQ's

How long will it take my order to ship?

We try and get all orders shipped out within 7-10 business days,it usually takes less time than that, but due to our products being natural and made in small batches there may be instances where we have to make the product so please allow 7-10 days before reaching out on the status of an order.  

My product melted or froze a little during shipping to a hot climate or cold climate area what should I do?

Due to the natural and volatile nature of our products, there may be instances where the product melts a little during shipping to hot climate areas. If this happens, please refrigerate for 3-4 hours and the product will solidify.  The product will look like there is less in your jar and this is due to the air being out of the jar which happens during our whipping process. If your product is frozen (which rarely happens) you will let it sit at room temperature for 24 hours and the product will soften. The quality and benefits that the product offers to your skin aren't affected by melting or freezing. 

My order did not contain samples?

We try and send out samples in every order, but sometimes this varies depending on availability.  

Do you send free samples?

We currently do not send samples but are working on a sample pack for purchase. 

How do I use the wood wick in the candles?

We absolutely LOVE our wood-crackle wicks in all of our Soy Wax candles.  You light the candle and let the candle burn until the top is completed melted (this prevents wax from being left on the side of the jar). After everything has melted and you are ready to blow the candle out, let the wax solidify again. When you re-light the candle, break off the burnt tip so your candle can stay lit and to prevent black soot.

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