During the Summer months and in areas where the weather is extremely warm there is a possibility that this will effect the visual appearance of your products. We do not use synthetic stabilizers or waxes. We do not formulate our body butters with beeswax. Due to this, our skincare products are volatile. During very warm weather, products may soften or even melt as they sit in warm mail trucks, mailboxes, or on front porches. We use more insulated packaging in the heat of summer, so most products do make their journey safely but some do not unfortunately.
Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. We cannot accept returns or issue refunds for melted products.
On sunny or warm days, BEFORE opening the jars, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit. If you open items, to check if melting has occurred, they may spill out. The quality and healing properties of our products are not affected by melting.
The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. Whipping adds tiny air bubbles that increase the size, lighten the density and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.